Guidance for small businesses on using facial recognition technology

The Information Commissioner's Office (ICO) has issued new advice to explain what considerations businesses should make before using facial recognition technology

Facial recognition technology (FRT) identifies or otherwise recognises a person from a digital facial image. Businesses can use FRT in a variety of contexts - for example, in allowing access to devices, taking payments, or allowing entry to secure areas.

Depending on the use, FRT involves processing personal data, biometric data and special category personal data. Such technologies can intrude on people's privacy, so businesses need to think carefully when deciding if they should implement them.

If you are a small business looking to begin using facial recognition technology, read the ICO's latest FAQ about using FRT for payment, entry or other security systems.

The information highlights key issues to be aware of, such as:

• what you need to consider before using this technology
• when you must complete a data protection impact assessment
• how to identify and satisfy a special category condition
• what to include in your privacy notice if you use FRT

You should read this FAQ in conjunction with the ICO's guidance and checklist on additional considerations for facial recognition technologies and surveillance.

First published 10 February 2023