New service to facilitate subject access requests

'Make a SAR' service is now live

The Information Commissioner's Office (ICO) has introduced a new service to assist both individuals and businesses in the subject access requests (SARs) process.

Through the 'Make a SAR' service, individuals can submit SAR requests directly through the ICO website. Once submitted, organisations will receive an ICO-branded email containing the request details and guidance on how to respond.

The aim is to streamline the SAR process, ensuring that businesses and organisations receive more specific requests, offering them timely guidance, and helping to manage the expectations of those making requests.

The ICO acknowledges that getting SARs right is an important topic for businesses. Over 30% of all the contacts they receive on their business advice helpline relate to SARs.

In light of this, the ICO believes their new service could enhance efficiency and clarity in handling such requests.

Access the new 'Make a SAR' service.

First published 8 December 2023