Self Assessment helpline to focus on priority queries

HM Revenue & Customs' (HMRC's) Self Assessment helpline will focus on priority queries that can't be answered using their online services in the run-up to the Self Assessment deadline.

HMRC will focus its Self Assessment helpline on priority calls in the run-up to the filing deadline, with other enquiries pointed to its online services.

HMRC's expert advisers will focus on answering priority Self Assessment queries that cannot be easily dealt with online as well as supporting the small minority of customers who require extra support or cannot engage with HMRC digitally.

HMRC monitors all calls to identify people who may need extra help. These customers are passed on to HMRC's Extra Support Team who are specially trained to deal with vulnerable taxpayers.

Online services to help answer your queries

HMRC customers who need support to complete their return for the 2022 to 2023 tax year ahead of the deadline on 31 January 2024 can access the extensive online support available for Self Assessment. It explains how to access HMRC’s services and ask for help, without having to wait on the phone.   

Examples of popular HMRC queries that can be resolved much quicker online include:

• updating personal information
• chasing progress of a Self Assessment registration
• ending Self Assessment registration
• checking a Unique Taxpayer Reference number

Agent enquiries

Services on HMRC's Agent Dedicated Line will replicate the Self Assessment offer, with agents also being directed to HMRC's digital services for suitable queries.   

HMRC is transitioning to a digital-first approach, meaning customers can get their queries answered 24/7, without having to wait on the phone or write a letter. It is continuing to improve and expand its online services, increasing their capabilities and ease of use so they become the default option for customers.

First published 7 December 2023