Running an employment agency or business

Before providing a service to a hirer you must agree with the hirer the terms and conditions which apply or will apply between you and the hirer.

You should give them a statement that the services provided will be those of an employment business (ie supplying temporary workers).

Details of fees

You should also set out the details of any fees which may be payable to the agency or employment business by the hirer including:

• the amount of the fee or its method of calculation
• the circumstances, if any, in which refunds or rebates are payable to the hirer or, if none are payable, a statement to that effect

Procedure for unsatisfactory worker performance

Finally you should set out the procedure to be followed if you supply a work-seeker to a hirer who proves unsatisfactory. For example:

• how the hirer should notify you if a temporary worker supplied is not satisfactory - including the time limits for doing this
• what you will do as a consequence eg terminate the worker's assignment, seek to rectify the problem or supply an alternative work-seeker

You must ensure that all of the terms between you and the hirer are recorded and that a copy is provided to the hirer as soon as is practical. This will normally take the form of a set of business terms or a letter setting out all the terms agreed.

If you and the hirer agree any changes to the terms, you must, as soon as reasonably practical after the changes have been agreed, give the hirer a new document setting out details of the changes and stating the date that the varied terms take effect.