Consumer contracts

Consumers who enter into off-premises or distance contracts will usually have 14 calendar days to change their minds. However, a number of distance  and off-premises contracts do not have cancellation rights. These include:

• Off premises contracts where the price is £42 and under. 
• Goods that are clearly personalised or made to a customer’s specification (e.g., made to measure blinds for non-standard sized windows). 
• Off-premises contracts where the consumer has contacted the trader to carry out urgent repairs or maintenance. Any extra services or goods supplied whilst at the consumers property (other than the requested repair or maintenance and goods supplied as part of that) will still carry a right to cancel. 
• Goods received sealed for health protection or hygiene reasons, once unsealed.
• Sealed audio, video and software products once unsealed.
• Goods that have been inseparably mixed after delivery.
• Goods or services where prices are dependent on fluctuations in financial markets outside of the trader’s control, for example investment type products such as vintage wines. Goods which will deteriorate or expire rapidly (e.g., flowers and fresh fruit). 
• Newspapers and magazines (but not subscriptions)
• Contracts concluded at public auction (auctions where the consumer has the option to attend in person). For online only auctions for example eBay, the consumer will still have a right to cancel. 
• Contracts for accommodation, transport of goods, vehicle rental, catering or services related to leisure activities, if the contract states a specific time period (e.g., concert tickets). 
• Medicinal products or services that are either dispensed or are available free under an NHS arrangement
• Contracts for passenger transport services such as bus, rail or flight tickets.