Fair trading, accurate descriptions and Trading Standards

The Northern Ireland Trading Standards Service (TSS) enforces the laws on goods and services within Northern Ireland.

Customer complaints

The TSS receives complaints from customers about a wide range of consumer issues, including:

• misleading descriptions or prices
• inaccurate weights and measures
• consumer credit
• unfair commercial practices

The TSS can investigate customers' complaints and take appropriate enforcement action where necessary. This ranges from advice to warnings to criminal prosecutions.  In some cases the business may want to seek independent legal advice.

Find out more

If you'd like general advice regarding any consumer legislation - you should contact TSS. It can provide free and impartial guidance.

It may be that by seeking their advice on your trading policies, you can prevent any complaints arising.