Types of retail crime


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    /content/types-retail-crime

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    /content/retail-business-security-measures

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    /content/help-and-support-prevent-retail-crime

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    /content/top-tips-reduce-shoplifting

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Employing people in your retail business

Introduction

Retail business finances

Introduction

Retailing and the law

Introduction

  • Selling fireworks

    Fireworks retailing rules and responsibilities for businesses in Northern Ireland including how to apply for a licence to sell fireworks legally and safe storage.

  • Customer protection

    An introduction to the rights customers have when buying goods or services from you including the right to complain and protection from unfair contract terms.

  • Age-restricted sales

    Rules and regulations for selling age-restricted products and services, including tobacco and alcohol, as well as steps to prevent underage sales.

  • Returns and refunds, warranties and complaints

    Customers' legal rights to return goods, receive refunds for goods, complain about unsatisfactory goods and make claims under guarantees and warranties.

  • Consumer credit

    An overview of the rules about consumer credit and whether your business needs a consumer credit licence from the Financial Conduct Authority.

  • Consumer contracts

    Rules governing contracts between traders and consumers including the information that consumers must receive before a sale and cooling off periods.

  • Seasonal and Sunday trading

    How businesses can adapt to peak trading seasons and comply with Sunday trading regulations.

  • Fair trading, accurate descriptions and Trading Standards

    An introduction to fair-trading laws, accurate descriptions and the role of Trading Standards and how the rules apply to your business and what you must do.

  • Product labelling and packaging

    Manufacturers and retailers must respect laws on packaging and labelling before trading their products.

  • Weights and measures

    The law applying to the supply and sale of goods (including food and drink) by weight or other measures such as volume or length.

  • Pricing information

    Guidance for traders on the regulations covering selling price information they provide to consumers to prevent misleading them.

  • Prepare for the single-use vape ban from 1 June 2025

    Guidance for businesses preparing for the ban on the sale and supply of single-use vapes from 1 June 2025.

Retail businesses and the environment

Introduction

Your retail premises

Introduction

Improving your retail business

Introduction

  • Grow your retail business

    Find out how to improve your retail business, attract more customers and grow your sales through tactics like visual merchandising and online retail.

  • Visual merchandising for your retail business

    How to use visual merchandising to promote your retail business and products, attract customers and drive sales.

  • Retailing: 5 ways to improve your business

    Retailing moves fast - can you move faster to beat the competition and drive new sales?

  • Advertising

    Why every business should consider the possible benefits of advertising, how to get the most from it, types of advertising and the pros and cons of each.

  • Branding for your business

    What branding is, how to create and manage a brand and how it can help improve your business by communicating your values to stand out from competitors.

  • Northern Ireland business networks

    Find Northern Ireland business networks for local guidance, business opportunities, improvement and success

  • Negotiating supplier contracts

    Best practice tips and strategies to help you prepare for and conduct successful supplier contract negotiations.

  • Social media best practice for business

    Social media advice for businesses looking to set up, evaluate, manage or improve their social media campaigns across a range of channels.

  • Create an online shop

    The key issues to consider when creating an online shop and selling your products and services online, including the benefits and how to get started.