Your duties as a bankrupt
In this guide:
- Make yourself bankrupt
- Get advice about bankruptcy
- Alternatives to bankruptcy
- How to petition for your own bankruptcy
- Bankruptcy for company directors
- Which court you should use for bankruptcy
- Costs involved in making yourself bankrupt
- How the High Court can deal with your bankruptcy petition
- Your duties as a bankrupt
Get advice about bankruptcy
Who to contact for advice on bankruptcy
Anyone with personal debts can become bankrupt, including individuals, sole traders and individual members of a partnership.
Bankruptcy is a serious matter, so before you decide to apply for your own bankruptcy, you should seek independent legal or financial advice about bankruptcy and the available alternatives. You must do this in good time, as professional advisers cannot help you if matters have already gone too far.
It is a good idea to take financial and legal advice as soon as you or your business start getting into financial trouble - for example if:
- you can't cover your debts
- you can't pay staff wages
- there is an acute lack of working capital
Your accountant, who may already be familiar with your business, may be able to advise you.
Free debt advice
There are a number of organisations that offer free debt advice in Northern Ireland. These include:
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Alternatives to bankruptcy
Other options to consider before making yourself bankrupt.
There are various alternatives to bankruptcy, including:
- Informal arrangement - writing to all your creditors to see if you can reach a compromise.
- Individual Voluntary Arrangement (IVA) - a legally binding way to reduce the amount that you pay back, stop any further interest charges and reduce your monthly repayments. You would need to contact an insolvency practitioner who will advise you and consider whether your proposal is viable. Read more on IVAs.
- Administration order - if one or more of your creditors has obtained a judgment against you, the Enforcement of Judgements Office (EJO) may make an administration order. Under this order you will make regular payments to the EJO towards the total sum you owe your creditors. Your total debts must not be more than £5,000 and you will need enough regular income to make weekly or monthly repayments. Read more on administration orders.
- Debt Relief Order (DRO) - if you are unable to pay your debts, owe less than £30,000, have assets worth less than £2,000 and have less than £75 per month disposable income, after paying normal living expenses, you may be able to apply for a DRO. Read more about DROs.
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How to petition for your own bankruptcy
Understanding the process involved in making yourself bankrupt, and how and where to get the right forms.
To apply to make yourself bankrupt, you will first have to complete two Insolvency Service forms:
- The petition - form 6.30. This is your request to the High Court for you to be made bankrupt and includes the reasons for your request.
- The statement of affairs - form 6.31. This shows all your assets, debts, the names and addresses of the creditors and the amount you owe each one. It also contains a statement of truth that you will need to sign and date before you are made bankrupt.
You will also have to pay a deposit of £525 towards the costs of administering your bankruptcy which is paid to the Insolvency Service, a branch within the Department for the Economy (DfE). The payment can be made in cash, cheque or postal order. Alternatively, you can also pay online.
Where to get the bankruptcy forms
The forms are free and you can get them from the High Court. Court staff can advise you on the High Court procedure and give you the forms you need, but they cannot give you legal advice. You can also find bankruptcy forms online with the Insolvency Service.
Once you have completed the forms you will need to print them and take them to the High Court, along with a receipt of your deposit paid to the Insolvency Service.
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Bankruptcy for company directors
What to do if you are the director of a company and need to declare bankruptcy.
If you are the sole director of a limited company and declare bankruptcy, you must cease acting as a director. Any shares you own in a company will be passed to the Trustee of your estate. The Trustee will seek to realise any value there is in these shares by selling them or winding up the company.
The Official Receiver (OR) (who is both a civil servant in The Insolvency Service and an officer of the High Court) will be appointed to deal with your bankruptcy. The OR will act as trustee of your estate unless an insolvency practitioner is appointed.
If you are not a shareholder in the company and the company wishes to continue, you can appoint another director. This appointment must happen before bankruptcy proceedings begin. Be aware that managing or promoting your company is prohibited until your bankruptcy is discharged. If you fail to appoint another director, or a third party shareholder fails to do so, the Trustee may appoint someone or may wind the company up.
If the company has multiple directors, you should inform the other directors immediately and resign your position with Companies House. Find further information on how to tell Companies House about changes to your limited company.
Any personally owned business assets will be claimed by the trustee unless they are exempt - see how bankruptcy affects your assets and bank account.
Bankruptcy for partnerships
If you are, or were, running a business in partnership (even if there is no formal partnership agreement) you can still apply for your own bankruptcy - see how to petition for your own bankruptcy. Unless there is a clause in the partnership agreement to the contrary, then the partnership will cease on your bankruptcy.
Your interest in the partnership will vest in the Trustee of your estate and they will seek to realise this. Even if there's a clause that means the partnership is not automatically terminated, then the Trustee will still be able to realise your share of the partnership assets.
If all the partners want to be made bankrupt, then they should apply for a joint bankruptcy petition under the Insolvent Partnerships Order (Northern Ireland) 1995. Form 16 is required and is available from the Bankruptcy and Companies Office at the High Court. Find contact details for the High Court.
The cost is the same as an individual presenting their own bankruptcy petition - see the costs involved in making yourself bankrupt.
When the bankruptcy orders are made this dissolves the partnership. All debts of the partnership, not covered by partnership assets, are included in each of the bankruptcies, under the principle of joint and several liability.
The Department for the Economy (DfE) provides further advice on how to wind-up a partnership.
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Which court you should use for bankruptcy
Which courts deal with bankruptcy matters and how to find the right one for you.
Bankruptcy petitions are presented in the Northern Ireland High Court, Royal Courts of Justice, Chichester Street, Belfast.
The High Court will need the completed forms, two copies of each along with a receipt of your deposit paid to the Insolvency Service before it can accept your petition for bankruptcy.
Once you have completed both forms, signed and dated the bottom of every page and have your fees ready, you can go to the High Court and ask for your petition to be dealt with. To find out about fees, see the costs involved in making yourself bankrupt.
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Costs involved in making yourself bankrupt
Information on the fees you may have to pay to present your bankruptcy petition.
There are three fees that you will have to pay when you take your petition and statement of affairs to the High Court:
- The deposit of £525 towards the costs of administering your bankruptcy and is paid to the Department for the Economy (DfE). The deposit is payable in all cases and payment may be made in cash or postal orders, or by a cheque from a building society, bank or solicitor. Cheques should be made payable to the "Official Receiver". You can also pay online.
- The High Court fee of £151. This fee may be paid in cash or by cheque or postal order made payable to "Supreme Court Fees Account". In some circumstances the High Court may waive this fee; for example, if you are on Income Support. If you are not sure whether you qualify for a reduction in the fee or whether you are exempt from paying the fee, High Court staff will be able to advise you.
- The fee payable to a solicitor before whom you swear the contents of your statement of affairs. You should expect to pay around £7 for this service.
If you were in business as a partnership, each partner will have to pay separate fees, unless all the partners present a joint bankruptcy petition under the Insolvent Partnerships Order (Northern Ireland) Order 1995. The Department for the Economy (DfE) provide insolvency and bankruptcy forms.
The cost is the same as for an individual presenting their own bankruptcy petition. When the bankruptcy orders are made, this dissolves the partnership. All debts of the partnership as well as the debts of the individual partners are included in the bankruptcies. See further DfE guidance on winding up your own partnership.
If you are a married couple who have not traded in partnership and you are both applying for bankruptcy, you will each have to pay separate fees.
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How the High Court can deal with your bankruptcy petition
What options the court has when it considers your bankruptcy petition.
At your bankruptcy hearing the High Court has the following options.
Stay or delay the proceedings
The Court may choose this option if it needs further information before it can decide whether to make a bankruptcy order.
Dismiss the petition
This might be because they feel that an administration order would be more appropriate.
Bankruptcy order
If the Court makes a bankruptcy order, you will become bankrupt the moment the order is made. To find out what effect the bankruptcy order will have and the restrictions it places on you, see bankruptcy.
The official receiver's role in bankruptcy
The Official Receiver (OR) is part of The Insolvency Service (a branch within the Department for the Economy) - and is also an officer of the Court. The OR will be responsible for administering your bankruptcy specifically to find out how and why you became insolvent.
The OR will:
- Protect your assets from the date of the bankruptcy order.
- Inform your creditors that you have been declared bankrupt - by placing a notice of the bankruptcy in the Belfast Gazette and the Belfast Telegraph and by sending a report to creditors which will let them know the causes of the bankruptcy and if they will get their money back.
- Act as your trustee in bankruptcy - unless the Court, a meeting of creditors or the Department for the Economy appoints an Insolvency Practitioner (IP) to take this role. The Court may appoint an IP at the bankruptcy hearing if the terms of an Individual Involuntary Arrangement (IVA) have failed. The trustee in bankruptcy is responsible for dealing with your debts incurred before the date of your bankruptcy.
- The Official Receiver must also report to the Court any matters which indicate that you may have committed criminal offences in connection with your bankruptcy.
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Your duties as a bankrupt
What you must do if a bankruptcy order is made against you.
When a bankruptcy order has been made against you, you officially become bankrupt. You will have to give up any possessions of value and your interest in your home. It will almost certainly involve the closure of any business you run and the dismissal of your employees. Your name will appear on the individual insolvency register maintained by the Bankruptcy and Chancery Office at the High Court throughout your bankruptcy.
There are a number of things you must and must not do if you're made bankrupt:
- Give the Official Receiver (OR) a full list of your assets and details of what you owe and who to, ie your creditors, and full details of your business and personal financial affairs, eg bank statements, financial records, statements etc. You will need to contact the OR as soon as possible once the bankruptcy order has been made - the Court will give you contact details. If you do not have to go immediately to the OR's office, they will ask you questions over the telephone. You may also have to go to the OR's office at a later date.
- Collect and hand over your assets to the OR, with all your account books, records, bank statements, insurance policies and other papers relating to your assets and debts. To read about this, see bankruptcy.
- Tell your trustee in bankruptcy about any assets and increases in income you receive during your bankruptcy.
- Stop using your bank and building society accounts, credit cards and similar accounts straight away.
- Don't get credit of £500 or more from any person without first telling them that you are a bankrupt.
- Don't make payments direct to your creditors for money that you owed before the bankruptcy order was made. The OR will tell your creditors that you are bankrupt and tell them how much money - if any - will be shared out.
When your bankruptcy ends
Generally you will automatically become free from bankruptcy - known as 'discharged' - after a maximum of 12 months. However, it could be less if the OR concludes enquiries into your financial affairs sooner and files notice of this in the High Court.
Once you are discharged from bankruptcy, you are released (freed) from your bankruptcy debts and the restrictions imposed on you under the bankruptcy order. You will no longer be considered bankrupt.
You may still have certain obligations - for example, if you are making payments under an income payments order or agreement. In some cases - eg if you have not carried out your duties under the bankruptcy proceedings - your discharge could be suspended, effectively extending your bankruptcy.
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Check if a director has been disqualified or if an individual is bankrupt
What disqualified directors and undischarged bankrupts cannot do
Restrictions on undischarged bankrupts and those subject to bankruptcy restrictions orders and undertakings.
Disqualified directors are not allowed to act as a company director or be involved in the promotion, management or formation of a limited company without High Court permission. The ban applies to all registered and unregistered companies formed in England, Wales, Northern Ireland and Scotland. The ban also applies to foreign companies that are registered in the UK.
Undischarged bankrupts and persons subject to bankruptcy restrictions as a result of a bankruptcy restrictions order (BRO) or bankruptcy restrictions undertaking (BRU) are not allowed to:
- engage - whether directly or indirectly - in any business under a name other than that in which they were made bankrupt without disclosing that name to all persons with whom they enter into any business transaction
- act as director of a company - or directly or indirectly take part in or be concerned in the promotion, formation or management of a company - without High Court permission
- obtain credit of £500 or more - without disclosing that they are subject to bankruptcy restrictions
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Check if a director has been disqualified or if an individual is bankrupt
Using the Companies House Disqualified Directors Register, and contacting the Insolvency Service.
Disqualified Directors Register
Before reporting any breach of disqualification to The Insolvency Service, you should check the Disqualified Directors Register to ensure the director has been disqualified.
The Disqualified Directors Register is kept by Companies House on behalf of the Secretary of State and lists all directors that are currently prohibited from involving themselves with a company.
Individual Voluntary Arrangement, Bankruptcy Restrictions Order/Undertaking and Debt Relief Order and Debt Relief Restrictions Order/Undertaking Register
Before reporting any breach of bankruptcy or bankruptcy restrictions to The Insolvency Service, you should check the DRO, BRO and IVA Register to ensure the person is not subject to any such proceedings.
Reporting disqualified directors, undischarged bankrupts and persons subject to bankruptcy restrictions
If you suspect that an individual is acting in breach of a disqualification order, a disqualification undertaking or a bankruptcy order, you should contact the Insolvency Service.
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Complaining about disqualified directors or undischarged bankrupts
Ways to submit a complaint to The Insolvency Service, and what happens after your complaint is submitted.
If you report any evidence of a breach by a disqualified director, an undischarged bankrupt or a person subject to bankruptcy restrictions to the Insolvency Service, you should provide the following information if you know it:
- the name of the person you are complaining about
- details of any company that the person is involved with
- details of any credit the person has obtained
- details of any failure by the person to disclose their bankruptcy name
- your own name and details
- your company's details, if you are complaining on behalf of one
- how you found out this information
- others who can confirm this information
You can pass on this information over the telephone by calling the Insolvency Service on Tel 028 9054 8531.
Make a complaint to the Insolvency Service online with the Department for the Economy (DfE).
If you submit your complaint by post, you should send it to the following address:
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 6NJYou can also send the form to the Insolvency Service by email to insolvency@economy-ni.gov.uk.
Process after reporting a bankrupt or a director
When you have submitted your complaint, the Insolvency Service will acknowledge your complaint and conduct enquiries into the allegations.
If these enquiries indicate that an offence may have been committed, a report will be submitted to the PSNI. You should note that you may be asked to give a formal written statement confirming the information you previously provided to the Insolvency Service.
If you wish to submit an anonymous complaint, the Insolvency Service may be able to pass the matter to the relevant prosecuting authority. However, you should note that they may not be able to proceed in the absence of suitable evidence and/or an appropriate witness.
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Directory of authorised professional bodies
In this guide:
- Complain against an insolvency practitioner or the Insolvency Service
- Complaints against the Insolvency Service
- Dealing with unresolved Insolvency Service complaints after the initial response
- Taking your case to the Ombudsman
- How the Insolvency Service responds to complaints
- How to complain about an insolvency practitioner
- What to consider before making a complaint
- How to make a complaint about an authorised insolvency practitioner
- Directory of authorised professional bodies
Complaints against the Insolvency Service
How to complain about The Insolvency Service, who to complain to and what you should include in your complaint.
You should inform the Insolvency Service if you are dissatisfied with the service you receive from them. They will then try to resolve your complaint and ensure it does not recur.
Steps in resolving your complaint
You may be able to resolve a complaint by taking it up immediately with the individual you have been dealing with, or with their immediate manager.
If you cannot resolve the problem there and then you should contact the Customer Relations Officer.
You can also register a complaint by phone, although you may have to set out the details of your complaint in writing.
You can contact the Customer Relations Officer by calling the Insolvency Service on Tel 028 9054 8531. Alternatively, you can email insolvency@economy-ni.gov.uk.
What will happen next?
The Customer Relations Officer will investigate your complaint and will give you a full reply within 10 working days. If that is not possible he/she will issue a letter to you explaining why and stating when he/she will send a full reply.
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Dealing with unresolved Insolvency Service complaints after the initial response
What to do if your complaint is unresolved and how to complain.
If you have informed the Insolvency Service that you are dissatisfied with its service and remain dissatisfied after you receive the initial response to your complaint, you should write to the Director of the Insolvency Service, Mr Richard Monds.
Mr Richard Monds
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJTel No: 028 9054 8531
Email: insolvency@economy-ni.gov.uk
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Taking your case to the Ombudsman
What the Parliamentary Ombudsman is responsible for, what they can do, and how to contact them.
If you remain dissatisfied you can refer your complaint to the Northern Ireland Public Services Ombudsman (NIPSO). If you do wish to make a complaint, this should be done within 6 months.
The Ombudsman can only enquire into the administrative functions undertaken by staff in their dealings with you. The Ombudsman cannot investigate how a decision was made in a bankruptcy or liquidation, as this would be a matter to be determined by the High Court.
You may contact the Ombudsman at:
Freepost NIPSO or The Northern Ireland Public Services Ombudsman
Progressive House
33 Wellington Place
Belfast
BT1 6HNTelephone: 028 9023 3821 or Freephone: 0800 343 424
Text Phone: 028 9089 7789
Email: nipso@nipso.org.ukor by calling, between 9am and 5pm, Monday to Friday at the above address.
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How the Insolvency Service responds to complaints
Receiving written statements of apology, claiming back your costs or damages, and other types of complaint.
If the Insolvency Service agrees with your complaint and admits to the error, you can expect any - or a combination - of the following written statements:
- an apology
- an explanation
- assurance that the error will not happen again
- details of actions taken to put things right
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How to complain about an insolvency practitioner
How to complain about an insolvency practitioner, who to complain to, and what you should include in your complaint.
Whether you are a creditor or debtor, you may need an insolvency practitioner (IP) to act as:
- a trustee in bankruptcy
- an administrator of a deceased insolvent estate
- a liquidator
- a provisional liquidator
- an administrator
- an administrative receiver
- a nominee or supervisor of a voluntary arrangement
- a trustee of a partnership
A person who acts as a liquidator, trustee in bankruptcy, administrative receiver, administrator or supervisor under a voluntary arrangement must be authorised to act as an IP. The authorisation process was introduced to ensure the suitability of those who are authorised to act as IPs.
Authorisation may be made by one of five professional bodies recognised by the Department for the Economy (DfE) as being competent to do so.
In carrying out their duties, IPs must comply with several statutory requirements and follow best practice and ethical guidance.
If you are unhappy with how an IP has carried out their services or duties, you should contact their authorising body. See what to consider before making a complaint.
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What to consider before making a complaint
Details you should get from an insolvency practitioner prior to making a complaint and who you should complain to.
As a creditor or a debtor, if you are unhappy about the conduct of an insolvency practitioner (IP), you may first be able to resolve your complaint by taking it up with the IP concerned.
If you cannot resolve your complaint directly with the IP and you consider that they are acting 'unprofessionally, improperly or unethically', you can make a complaint to the appropriate authorising body or Complaints Gateway. For a full list and contact details of these bodies see the directory of authorised professional bodies.
An IP should give details of their authorising body on request. Alternatively, you can find this information:
- on the Insolvency Service's searchable database of IPs
- by calling the Insolvency Service on Tel 028 9054 8531
- by emailing the Insolvency Service at insolvency@economy-ni.gov.uk
- by writing to the Insolvency Practitioner Unit
You can write to the Insolvency Practitioner Unit at:
Insolvency Practitioner Unit
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJIf you are not sure who is acting as the IP for a particular case, you will need to supply the full name of the insolvency case when making your enquiry.
Limit of authorising bodies' powers
The Department for the Economy (DfE) or the authorising body cannot intervene directly in individual insolvencies, nor can they give directions in relation to the conduct of individual cases, or reverse or modify the decision of an IP.
Insolvency deals with a number of competing interests, most notably between the insolvent party and their creditors. Ultimately, commercial and other disputes may only be resolved by the courts. The authorising body's disciplinary procedures should not be regarded as an alternative to the powers available to individuals under the Insolvency (Northern Ireland) Order 1989.
Complaints against case administrators or case managers
The IP is the person who is responsible for the insolvency case and the staff that run it. Therefore, complaints against a case administrator or a case manager, for example, should be taken up with the relevant IP.
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How to make a complaint about an authorised insolvency practitioner
How to contact the Insolvency Practitioner Unit regarding complaints you may have about an insolvency practitioner.
To make a complaint about an insolvency practitioner (IP) authorised by a specific body, you should contact the relevant body. Each body will have its own complaints procedure and will explain how to make a complaint.
If the complaint relates to an Insolvency Practitioner authorised by the Law Society of Northern Ireland and insolvency procedures governed by Northern Ireland legislation, the complaint should be made to the Law Society Northern Ireland. The Law Society of Northern Ireland will have its own complaints procedure and will explain how to make a complaint.
The Insolvency Service takes steps to ensure that each of the professional bodies has a proper complaints procedure in force and that it complies with it. However, they have no power to review a professional body's decision and cannot substitute their judgment for that of the professional body in relation to individual complaints.
If the complaint relates to Insolvency procedures under the insolvency legislation of Great Britain and Northern Ireland and the Insolvency Practitioner is authorised by Chartered Accountants Ireland, Institute of Chartered Accountants in England & Wales, Institute of Chartered Accountants in Scotland, or the Insolvency Practitioners Association, the complaint should be made via the Complaints Gateway.
The Insolvency Service GB website provides guidance on how to complain about an insolvency practitioner.
What Complaints will the Gateway deal with?
The Gateway will deal with: complaints about an insolvency practitioner who has been formally appointed as office holder and also about work that may lead to an insolvency appointment.
The Gateway will not deal with: complaints about insolvency practitioners licensed by the Law Society of Northern Ireland.
Gateway Contact Details
Email: insolvency.enquiryline@insolvency.gov.uk
Post: The Insolvency Service
IP Complaints
3rd Floor
1 City Walk
Leeds
LS11 9DATelephone: 0300 6780015
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Directory of authorised professional bodies
Contact details of authorised professional bodies, and information on what they are responsible for.
There are five professional bodies who can authorise insolvency practitioners (IPs), including:
- The Insolvency Practitioners Association (IPA) is a membership body for those in insolvency practice who promote and maintain performance standards and professional conduct levels for those involved in the insolvency sector. Read about the work and services of the IPA.
- Institute of Chartered Accountants Ireland is a professional body of accountants that oversees the professional conduct of accountants in Ireland. Find information about Chartered Accountants Ireland.
- Institute of Chartered Accountants in England & Wales (ICAEW) is a professional body of accountants that oversees the professional conduct of accountants in England & Wales. Find out more about ICAEW.
- Institute of Chartered Accountants in Scotland (ICAS) is a professional body of accountants that oversees the professional conduct of accountants in Scotland. Find out more about ICAS.
- Complaints about Solicitor Insolvency Practitioners in Northern Ireland are handled by the Law Society of Northern Ireland. They provide a free and independent service for people dissatisfied with their representatives' services. Find out how to complain about a solicitor.
The Law Society of Northern Ireland investigates complaints about Solicitor Insolvency Practitioners in Northern Ireland. You can contact the Law Society of Northern Ireland on Tel 028 9023 1614.
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What to consider before making a complaint
In this guide:
- Complain against an insolvency practitioner or the Insolvency Service
- Complaints against the Insolvency Service
- Dealing with unresolved Insolvency Service complaints after the initial response
- Taking your case to the Ombudsman
- How the Insolvency Service responds to complaints
- How to complain about an insolvency practitioner
- What to consider before making a complaint
- How to make a complaint about an authorised insolvency practitioner
- Directory of authorised professional bodies
Complaints against the Insolvency Service
How to complain about The Insolvency Service, who to complain to and what you should include in your complaint.
You should inform the Insolvency Service if you are dissatisfied with the service you receive from them. They will then try to resolve your complaint and ensure it does not recur.
Steps in resolving your complaint
You may be able to resolve a complaint by taking it up immediately with the individual you have been dealing with, or with their immediate manager.
If you cannot resolve the problem there and then you should contact the Customer Relations Officer.
You can also register a complaint by phone, although you may have to set out the details of your complaint in writing.
You can contact the Customer Relations Officer by calling the Insolvency Service on Tel 028 9054 8531. Alternatively, you can email insolvency@economy-ni.gov.uk.
What will happen next?
The Customer Relations Officer will investigate your complaint and will give you a full reply within 10 working days. If that is not possible he/she will issue a letter to you explaining why and stating when he/she will send a full reply.
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Dealing with unresolved Insolvency Service complaints after the initial response
What to do if your complaint is unresolved and how to complain.
If you have informed the Insolvency Service that you are dissatisfied with its service and remain dissatisfied after you receive the initial response to your complaint, you should write to the Director of the Insolvency Service, Mr Richard Monds.
Mr Richard Monds
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJTel No: 028 9054 8531
Email: insolvency@economy-ni.gov.uk
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Taking your case to the Ombudsman
What the Parliamentary Ombudsman is responsible for, what they can do, and how to contact them.
If you remain dissatisfied you can refer your complaint to the Northern Ireland Public Services Ombudsman (NIPSO). If you do wish to make a complaint, this should be done within 6 months.
The Ombudsman can only enquire into the administrative functions undertaken by staff in their dealings with you. The Ombudsman cannot investigate how a decision was made in a bankruptcy or liquidation, as this would be a matter to be determined by the High Court.
You may contact the Ombudsman at:
Freepost NIPSO or The Northern Ireland Public Services Ombudsman
Progressive House
33 Wellington Place
Belfast
BT1 6HNTelephone: 028 9023 3821 or Freephone: 0800 343 424
Text Phone: 028 9089 7789
Email: nipso@nipso.org.ukor by calling, between 9am and 5pm, Monday to Friday at the above address.
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How the Insolvency Service responds to complaints
Receiving written statements of apology, claiming back your costs or damages, and other types of complaint.
If the Insolvency Service agrees with your complaint and admits to the error, you can expect any - or a combination - of the following written statements:
- an apology
- an explanation
- assurance that the error will not happen again
- details of actions taken to put things right
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How to complain about an insolvency practitioner
How to complain about an insolvency practitioner, who to complain to, and what you should include in your complaint.
Whether you are a creditor or debtor, you may need an insolvency practitioner (IP) to act as:
- a trustee in bankruptcy
- an administrator of a deceased insolvent estate
- a liquidator
- a provisional liquidator
- an administrator
- an administrative receiver
- a nominee or supervisor of a voluntary arrangement
- a trustee of a partnership
A person who acts as a liquidator, trustee in bankruptcy, administrative receiver, administrator or supervisor under a voluntary arrangement must be authorised to act as an IP. The authorisation process was introduced to ensure the suitability of those who are authorised to act as IPs.
Authorisation may be made by one of five professional bodies recognised by the Department for the Economy (DfE) as being competent to do so.
In carrying out their duties, IPs must comply with several statutory requirements and follow best practice and ethical guidance.
If you are unhappy with how an IP has carried out their services or duties, you should contact their authorising body. See what to consider before making a complaint.
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/content/how-complain-about-insolvency-practitioner
Links
What to consider before making a complaint
Details you should get from an insolvency practitioner prior to making a complaint and who you should complain to.
As a creditor or a debtor, if you are unhappy about the conduct of an insolvency practitioner (IP), you may first be able to resolve your complaint by taking it up with the IP concerned.
If you cannot resolve your complaint directly with the IP and you consider that they are acting 'unprofessionally, improperly or unethically', you can make a complaint to the appropriate authorising body or Complaints Gateway. For a full list and contact details of these bodies see the directory of authorised professional bodies.
An IP should give details of their authorising body on request. Alternatively, you can find this information:
- on the Insolvency Service's searchable database of IPs
- by calling the Insolvency Service on Tel 028 9054 8531
- by emailing the Insolvency Service at insolvency@economy-ni.gov.uk
- by writing to the Insolvency Practitioner Unit
You can write to the Insolvency Practitioner Unit at:
Insolvency Practitioner Unit
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJIf you are not sure who is acting as the IP for a particular case, you will need to supply the full name of the insolvency case when making your enquiry.
Limit of authorising bodies' powers
The Department for the Economy (DfE) or the authorising body cannot intervene directly in individual insolvencies, nor can they give directions in relation to the conduct of individual cases, or reverse or modify the decision of an IP.
Insolvency deals with a number of competing interests, most notably between the insolvent party and their creditors. Ultimately, commercial and other disputes may only be resolved by the courts. The authorising body's disciplinary procedures should not be regarded as an alternative to the powers available to individuals under the Insolvency (Northern Ireland) Order 1989.
Complaints against case administrators or case managers
The IP is the person who is responsible for the insolvency case and the staff that run it. Therefore, complaints against a case administrator or a case manager, for example, should be taken up with the relevant IP.
Developed withActionsContent category
Source URL
/content/what-consider-making-complaint
Links
How to make a complaint about an authorised insolvency practitioner
How to contact the Insolvency Practitioner Unit regarding complaints you may have about an insolvency practitioner.
To make a complaint about an insolvency practitioner (IP) authorised by a specific body, you should contact the relevant body. Each body will have its own complaints procedure and will explain how to make a complaint.
If the complaint relates to an Insolvency Practitioner authorised by the Law Society of Northern Ireland and insolvency procedures governed by Northern Ireland legislation, the complaint should be made to the Law Society Northern Ireland. The Law Society of Northern Ireland will have its own complaints procedure and will explain how to make a complaint.
The Insolvency Service takes steps to ensure that each of the professional bodies has a proper complaints procedure in force and that it complies with it. However, they have no power to review a professional body's decision and cannot substitute their judgment for that of the professional body in relation to individual complaints.
If the complaint relates to Insolvency procedures under the insolvency legislation of Great Britain and Northern Ireland and the Insolvency Practitioner is authorised by Chartered Accountants Ireland, Institute of Chartered Accountants in England & Wales, Institute of Chartered Accountants in Scotland, or the Insolvency Practitioners Association, the complaint should be made via the Complaints Gateway.
The Insolvency Service GB website provides guidance on how to complain about an insolvency practitioner.
What Complaints will the Gateway deal with?
The Gateway will deal with: complaints about an insolvency practitioner who has been formally appointed as office holder and also about work that may lead to an insolvency appointment.
The Gateway will not deal with: complaints about insolvency practitioners licensed by the Law Society of Northern Ireland.
Gateway Contact Details
Email: insolvency.enquiryline@insolvency.gov.uk
Post: The Insolvency Service
IP Complaints
3rd Floor
1 City Walk
Leeds
LS11 9DATelephone: 0300 6780015
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Source URL
/content/how-make-complaint-about-authorised-insolvency-practitioner
Links
Directory of authorised professional bodies
Contact details of authorised professional bodies, and information on what they are responsible for.
There are five professional bodies who can authorise insolvency practitioners (IPs), including:
- The Insolvency Practitioners Association (IPA) is a membership body for those in insolvency practice who promote and maintain performance standards and professional conduct levels for those involved in the insolvency sector. Read about the work and services of the IPA.
- Institute of Chartered Accountants Ireland is a professional body of accountants that oversees the professional conduct of accountants in Ireland. Find information about Chartered Accountants Ireland.
- Institute of Chartered Accountants in England & Wales (ICAEW) is a professional body of accountants that oversees the professional conduct of accountants in England & Wales. Find out more about ICAEW.
- Institute of Chartered Accountants in Scotland (ICAS) is a professional body of accountants that oversees the professional conduct of accountants in Scotland. Find out more about ICAS.
- Complaints about Solicitor Insolvency Practitioners in Northern Ireland are handled by the Law Society of Northern Ireland. They provide a free and independent service for people dissatisfied with their representatives' services. Find out how to complain about a solicitor.
The Law Society of Northern Ireland investigates complaints about Solicitor Insolvency Practitioners in Northern Ireland. You can contact the Law Society of Northern Ireland on Tel 028 9023 1614.
Developed withContent category
Source URL
/content/directory-authorised-professional-bodies
Links
How to make a complaint about an authorised insolvency practitioner
In this guide:
- Complain against an insolvency practitioner or the Insolvency Service
- Complaints against the Insolvency Service
- Dealing with unresolved Insolvency Service complaints after the initial response
- Taking your case to the Ombudsman
- How the Insolvency Service responds to complaints
- How to complain about an insolvency practitioner
- What to consider before making a complaint
- How to make a complaint about an authorised insolvency practitioner
- Directory of authorised professional bodies
Complaints against the Insolvency Service
How to complain about The Insolvency Service, who to complain to and what you should include in your complaint.
You should inform the Insolvency Service if you are dissatisfied with the service you receive from them. They will then try to resolve your complaint and ensure it does not recur.
Steps in resolving your complaint
You may be able to resolve a complaint by taking it up immediately with the individual you have been dealing with, or with their immediate manager.
If you cannot resolve the problem there and then you should contact the Customer Relations Officer.
You can also register a complaint by phone, although you may have to set out the details of your complaint in writing.
You can contact the Customer Relations Officer by calling the Insolvency Service on Tel 028 9054 8531. Alternatively, you can email insolvency@economy-ni.gov.uk.
What will happen next?
The Customer Relations Officer will investigate your complaint and will give you a full reply within 10 working days. If that is not possible he/she will issue a letter to you explaining why and stating when he/she will send a full reply.
Developed withContent category
Source URL
/content/complaints-against-insolvency-service
Links
Dealing with unresolved Insolvency Service complaints after the initial response
What to do if your complaint is unresolved and how to complain.
If you have informed the Insolvency Service that you are dissatisfied with its service and remain dissatisfied after you receive the initial response to your complaint, you should write to the Director of the Insolvency Service, Mr Richard Monds.
Mr Richard Monds
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJTel No: 028 9054 8531
Email: insolvency@economy-ni.gov.uk
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Source URL
/content/dealing-unresolved-insolvency-service-complaints-after-initial-response
Links
Taking your case to the Ombudsman
What the Parliamentary Ombudsman is responsible for, what they can do, and how to contact them.
If you remain dissatisfied you can refer your complaint to the Northern Ireland Public Services Ombudsman (NIPSO). If you do wish to make a complaint, this should be done within 6 months.
The Ombudsman can only enquire into the administrative functions undertaken by staff in their dealings with you. The Ombudsman cannot investigate how a decision was made in a bankruptcy or liquidation, as this would be a matter to be determined by the High Court.
You may contact the Ombudsman at:
Freepost NIPSO or The Northern Ireland Public Services Ombudsman
Progressive House
33 Wellington Place
Belfast
BT1 6HNTelephone: 028 9023 3821 or Freephone: 0800 343 424
Text Phone: 028 9089 7789
Email: nipso@nipso.org.ukor by calling, between 9am and 5pm, Monday to Friday at the above address.
Developed withActionsContent category
Source URL
/content/taking-your-case-ombudsman
Links
How the Insolvency Service responds to complaints
Receiving written statements of apology, claiming back your costs or damages, and other types of complaint.
If the Insolvency Service agrees with your complaint and admits to the error, you can expect any - or a combination - of the following written statements:
- an apology
- an explanation
- assurance that the error will not happen again
- details of actions taken to put things right
Developed withContent category
Source URL
/content/how-insolvency-service-responds-complaints
Links
How to complain about an insolvency practitioner
How to complain about an insolvency practitioner, who to complain to, and what you should include in your complaint.
Whether you are a creditor or debtor, you may need an insolvency practitioner (IP) to act as:
- a trustee in bankruptcy
- an administrator of a deceased insolvent estate
- a liquidator
- a provisional liquidator
- an administrator
- an administrative receiver
- a nominee or supervisor of a voluntary arrangement
- a trustee of a partnership
A person who acts as a liquidator, trustee in bankruptcy, administrative receiver, administrator or supervisor under a voluntary arrangement must be authorised to act as an IP. The authorisation process was introduced to ensure the suitability of those who are authorised to act as IPs.
Authorisation may be made by one of five professional bodies recognised by the Department for the Economy (DfE) as being competent to do so.
In carrying out their duties, IPs must comply with several statutory requirements and follow best practice and ethical guidance.
If you are unhappy with how an IP has carried out their services or duties, you should contact their authorising body. See what to consider before making a complaint.
Developed withContent category
Source URL
/content/how-complain-about-insolvency-practitioner
Links
What to consider before making a complaint
Details you should get from an insolvency practitioner prior to making a complaint and who you should complain to.
As a creditor or a debtor, if you are unhappy about the conduct of an insolvency practitioner (IP), you may first be able to resolve your complaint by taking it up with the IP concerned.
If you cannot resolve your complaint directly with the IP and you consider that they are acting 'unprofessionally, improperly or unethically', you can make a complaint to the appropriate authorising body or Complaints Gateway. For a full list and contact details of these bodies see the directory of authorised professional bodies.
An IP should give details of their authorising body on request. Alternatively, you can find this information:
- on the Insolvency Service's searchable database of IPs
- by calling the Insolvency Service on Tel 028 9054 8531
- by emailing the Insolvency Service at insolvency@economy-ni.gov.uk
- by writing to the Insolvency Practitioner Unit
You can write to the Insolvency Practitioner Unit at:
Insolvency Practitioner Unit
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJIf you are not sure who is acting as the IP for a particular case, you will need to supply the full name of the insolvency case when making your enquiry.
Limit of authorising bodies' powers
The Department for the Economy (DfE) or the authorising body cannot intervene directly in individual insolvencies, nor can they give directions in relation to the conduct of individual cases, or reverse or modify the decision of an IP.
Insolvency deals with a number of competing interests, most notably between the insolvent party and their creditors. Ultimately, commercial and other disputes may only be resolved by the courts. The authorising body's disciplinary procedures should not be regarded as an alternative to the powers available to individuals under the Insolvency (Northern Ireland) Order 1989.
Complaints against case administrators or case managers
The IP is the person who is responsible for the insolvency case and the staff that run it. Therefore, complaints against a case administrator or a case manager, for example, should be taken up with the relevant IP.
Developed withActionsContent category
Source URL
/content/what-consider-making-complaint
Links
How to make a complaint about an authorised insolvency practitioner
How to contact the Insolvency Practitioner Unit regarding complaints you may have about an insolvency practitioner.
To make a complaint about an insolvency practitioner (IP) authorised by a specific body, you should contact the relevant body. Each body will have its own complaints procedure and will explain how to make a complaint.
If the complaint relates to an Insolvency Practitioner authorised by the Law Society of Northern Ireland and insolvency procedures governed by Northern Ireland legislation, the complaint should be made to the Law Society Northern Ireland. The Law Society of Northern Ireland will have its own complaints procedure and will explain how to make a complaint.
The Insolvency Service takes steps to ensure that each of the professional bodies has a proper complaints procedure in force and that it complies with it. However, they have no power to review a professional body's decision and cannot substitute their judgment for that of the professional body in relation to individual complaints.
If the complaint relates to Insolvency procedures under the insolvency legislation of Great Britain and Northern Ireland and the Insolvency Practitioner is authorised by Chartered Accountants Ireland, Institute of Chartered Accountants in England & Wales, Institute of Chartered Accountants in Scotland, or the Insolvency Practitioners Association, the complaint should be made via the Complaints Gateway.
The Insolvency Service GB website provides guidance on how to complain about an insolvency practitioner.
What Complaints will the Gateway deal with?
The Gateway will deal with: complaints about an insolvency practitioner who has been formally appointed as office holder and also about work that may lead to an insolvency appointment.
The Gateway will not deal with: complaints about insolvency practitioners licensed by the Law Society of Northern Ireland.
Gateway Contact Details
Email: insolvency.enquiryline@insolvency.gov.uk
Post: The Insolvency Service
IP Complaints
3rd Floor
1 City Walk
Leeds
LS11 9DATelephone: 0300 6780015
Developed withContent category
Source URL
/content/how-make-complaint-about-authorised-insolvency-practitioner
Links
Directory of authorised professional bodies
Contact details of authorised professional bodies, and information on what they are responsible for.
There are five professional bodies who can authorise insolvency practitioners (IPs), including:
- The Insolvency Practitioners Association (IPA) is a membership body for those in insolvency practice who promote and maintain performance standards and professional conduct levels for those involved in the insolvency sector. Read about the work and services of the IPA.
- Institute of Chartered Accountants Ireland is a professional body of accountants that oversees the professional conduct of accountants in Ireland. Find information about Chartered Accountants Ireland.
- Institute of Chartered Accountants in England & Wales (ICAEW) is a professional body of accountants that oversees the professional conduct of accountants in England & Wales. Find out more about ICAEW.
- Institute of Chartered Accountants in Scotland (ICAS) is a professional body of accountants that oversees the professional conduct of accountants in Scotland. Find out more about ICAS.
- Complaints about Solicitor Insolvency Practitioners in Northern Ireland are handled by the Law Society of Northern Ireland. They provide a free and independent service for people dissatisfied with their representatives' services. Find out how to complain about a solicitor.
The Law Society of Northern Ireland investigates complaints about Solicitor Insolvency Practitioners in Northern Ireland. You can contact the Law Society of Northern Ireland on Tel 028 9023 1614.
Developed withContent category
Source URL
/content/directory-authorised-professional-bodies
Links
How to complain about an insolvency practitioner
In this guide:
- Complain against an insolvency practitioner or the Insolvency Service
- Complaints against the Insolvency Service
- Dealing with unresolved Insolvency Service complaints after the initial response
- Taking your case to the Ombudsman
- How the Insolvency Service responds to complaints
- How to complain about an insolvency practitioner
- What to consider before making a complaint
- How to make a complaint about an authorised insolvency practitioner
- Directory of authorised professional bodies
Complaints against the Insolvency Service
How to complain about The Insolvency Service, who to complain to and what you should include in your complaint.
You should inform the Insolvency Service if you are dissatisfied with the service you receive from them. They will then try to resolve your complaint and ensure it does not recur.
Steps in resolving your complaint
You may be able to resolve a complaint by taking it up immediately with the individual you have been dealing with, or with their immediate manager.
If you cannot resolve the problem there and then you should contact the Customer Relations Officer.
You can also register a complaint by phone, although you may have to set out the details of your complaint in writing.
You can contact the Customer Relations Officer by calling the Insolvency Service on Tel 028 9054 8531. Alternatively, you can email insolvency@economy-ni.gov.uk.
What will happen next?
The Customer Relations Officer will investigate your complaint and will give you a full reply within 10 working days. If that is not possible he/she will issue a letter to you explaining why and stating when he/she will send a full reply.
Developed withContent category
Source URL
/content/complaints-against-insolvency-service
Links
Dealing with unresolved Insolvency Service complaints after the initial response
What to do if your complaint is unresolved and how to complain.
If you have informed the Insolvency Service that you are dissatisfied with its service and remain dissatisfied after you receive the initial response to your complaint, you should write to the Director of the Insolvency Service, Mr Richard Monds.
Mr Richard Monds
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJTel No: 028 9054 8531
Email: insolvency@economy-ni.gov.uk
Developed withAlso on this siteContent category
Source URL
/content/dealing-unresolved-insolvency-service-complaints-after-initial-response
Links
Taking your case to the Ombudsman
What the Parliamentary Ombudsman is responsible for, what they can do, and how to contact them.
If you remain dissatisfied you can refer your complaint to the Northern Ireland Public Services Ombudsman (NIPSO). If you do wish to make a complaint, this should be done within 6 months.
The Ombudsman can only enquire into the administrative functions undertaken by staff in their dealings with you. The Ombudsman cannot investigate how a decision was made in a bankruptcy or liquidation, as this would be a matter to be determined by the High Court.
You may contact the Ombudsman at:
Freepost NIPSO or The Northern Ireland Public Services Ombudsman
Progressive House
33 Wellington Place
Belfast
BT1 6HNTelephone: 028 9023 3821 or Freephone: 0800 343 424
Text Phone: 028 9089 7789
Email: nipso@nipso.org.ukor by calling, between 9am and 5pm, Monday to Friday at the above address.
Developed withActionsContent category
Source URL
/content/taking-your-case-ombudsman
Links
How the Insolvency Service responds to complaints
Receiving written statements of apology, claiming back your costs or damages, and other types of complaint.
If the Insolvency Service agrees with your complaint and admits to the error, you can expect any - or a combination - of the following written statements:
- an apology
- an explanation
- assurance that the error will not happen again
- details of actions taken to put things right
Developed withContent category
Source URL
/content/how-insolvency-service-responds-complaints
Links
How to complain about an insolvency practitioner
How to complain about an insolvency practitioner, who to complain to, and what you should include in your complaint.
Whether you are a creditor or debtor, you may need an insolvency practitioner (IP) to act as:
- a trustee in bankruptcy
- an administrator of a deceased insolvent estate
- a liquidator
- a provisional liquidator
- an administrator
- an administrative receiver
- a nominee or supervisor of a voluntary arrangement
- a trustee of a partnership
A person who acts as a liquidator, trustee in bankruptcy, administrative receiver, administrator or supervisor under a voluntary arrangement must be authorised to act as an IP. The authorisation process was introduced to ensure the suitability of those who are authorised to act as IPs.
Authorisation may be made by one of five professional bodies recognised by the Department for the Economy (DfE) as being competent to do so.
In carrying out their duties, IPs must comply with several statutory requirements and follow best practice and ethical guidance.
If you are unhappy with how an IP has carried out their services or duties, you should contact their authorising body. See what to consider before making a complaint.
Developed withContent category
Source URL
/content/how-complain-about-insolvency-practitioner
Links
What to consider before making a complaint
Details you should get from an insolvency practitioner prior to making a complaint and who you should complain to.
As a creditor or a debtor, if you are unhappy about the conduct of an insolvency practitioner (IP), you may first be able to resolve your complaint by taking it up with the IP concerned.
If you cannot resolve your complaint directly with the IP and you consider that they are acting 'unprofessionally, improperly or unethically', you can make a complaint to the appropriate authorising body or Complaints Gateway. For a full list and contact details of these bodies see the directory of authorised professional bodies.
An IP should give details of their authorising body on request. Alternatively, you can find this information:
- on the Insolvency Service's searchable database of IPs
- by calling the Insolvency Service on Tel 028 9054 8531
- by emailing the Insolvency Service at insolvency@economy-ni.gov.uk
- by writing to the Insolvency Practitioner Unit
You can write to the Insolvency Practitioner Unit at:
Insolvency Practitioner Unit
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJIf you are not sure who is acting as the IP for a particular case, you will need to supply the full name of the insolvency case when making your enquiry.
Limit of authorising bodies' powers
The Department for the Economy (DfE) or the authorising body cannot intervene directly in individual insolvencies, nor can they give directions in relation to the conduct of individual cases, or reverse or modify the decision of an IP.
Insolvency deals with a number of competing interests, most notably between the insolvent party and their creditors. Ultimately, commercial and other disputes may only be resolved by the courts. The authorising body's disciplinary procedures should not be regarded as an alternative to the powers available to individuals under the Insolvency (Northern Ireland) Order 1989.
Complaints against case administrators or case managers
The IP is the person who is responsible for the insolvency case and the staff that run it. Therefore, complaints against a case administrator or a case manager, for example, should be taken up with the relevant IP.
Developed withActionsContent category
Source URL
/content/what-consider-making-complaint
Links
How to make a complaint about an authorised insolvency practitioner
How to contact the Insolvency Practitioner Unit regarding complaints you may have about an insolvency practitioner.
To make a complaint about an insolvency practitioner (IP) authorised by a specific body, you should contact the relevant body. Each body will have its own complaints procedure and will explain how to make a complaint.
If the complaint relates to an Insolvency Practitioner authorised by the Law Society of Northern Ireland and insolvency procedures governed by Northern Ireland legislation, the complaint should be made to the Law Society Northern Ireland. The Law Society of Northern Ireland will have its own complaints procedure and will explain how to make a complaint.
The Insolvency Service takes steps to ensure that each of the professional bodies has a proper complaints procedure in force and that it complies with it. However, they have no power to review a professional body's decision and cannot substitute their judgment for that of the professional body in relation to individual complaints.
If the complaint relates to Insolvency procedures under the insolvency legislation of Great Britain and Northern Ireland and the Insolvency Practitioner is authorised by Chartered Accountants Ireland, Institute of Chartered Accountants in England & Wales, Institute of Chartered Accountants in Scotland, or the Insolvency Practitioners Association, the complaint should be made via the Complaints Gateway.
The Insolvency Service GB website provides guidance on how to complain about an insolvency practitioner.
What Complaints will the Gateway deal with?
The Gateway will deal with: complaints about an insolvency practitioner who has been formally appointed as office holder and also about work that may lead to an insolvency appointment.
The Gateway will not deal with: complaints about insolvency practitioners licensed by the Law Society of Northern Ireland.
Gateway Contact Details
Email: insolvency.enquiryline@insolvency.gov.uk
Post: The Insolvency Service
IP Complaints
3rd Floor
1 City Walk
Leeds
LS11 9DATelephone: 0300 6780015
Developed withContent category
Source URL
/content/how-make-complaint-about-authorised-insolvency-practitioner
Links
Directory of authorised professional bodies
Contact details of authorised professional bodies, and information on what they are responsible for.
There are five professional bodies who can authorise insolvency practitioners (IPs), including:
- The Insolvency Practitioners Association (IPA) is a membership body for those in insolvency practice who promote and maintain performance standards and professional conduct levels for those involved in the insolvency sector. Read about the work and services of the IPA.
- Institute of Chartered Accountants Ireland is a professional body of accountants that oversees the professional conduct of accountants in Ireland. Find information about Chartered Accountants Ireland.
- Institute of Chartered Accountants in England & Wales (ICAEW) is a professional body of accountants that oversees the professional conduct of accountants in England & Wales. Find out more about ICAEW.
- Institute of Chartered Accountants in Scotland (ICAS) is a professional body of accountants that oversees the professional conduct of accountants in Scotland. Find out more about ICAS.
- Complaints about Solicitor Insolvency Practitioners in Northern Ireland are handled by the Law Society of Northern Ireland. They provide a free and independent service for people dissatisfied with their representatives' services. Find out how to complain about a solicitor.
The Law Society of Northern Ireland investigates complaints about Solicitor Insolvency Practitioners in Northern Ireland. You can contact the Law Society of Northern Ireland on Tel 028 9023 1614.
Developed withContent category
Source URL
/content/directory-authorised-professional-bodies
Links
How the Insolvency Service responds to complaints
In this guide:
- Complain against an insolvency practitioner or the Insolvency Service
- Complaints against the Insolvency Service
- Dealing with unresolved Insolvency Service complaints after the initial response
- Taking your case to the Ombudsman
- How the Insolvency Service responds to complaints
- How to complain about an insolvency practitioner
- What to consider before making a complaint
- How to make a complaint about an authorised insolvency practitioner
- Directory of authorised professional bodies
Complaints against the Insolvency Service
How to complain about The Insolvency Service, who to complain to and what you should include in your complaint.
You should inform the Insolvency Service if you are dissatisfied with the service you receive from them. They will then try to resolve your complaint and ensure it does not recur.
Steps in resolving your complaint
You may be able to resolve a complaint by taking it up immediately with the individual you have been dealing with, or with their immediate manager.
If you cannot resolve the problem there and then you should contact the Customer Relations Officer.
You can also register a complaint by phone, although you may have to set out the details of your complaint in writing.
You can contact the Customer Relations Officer by calling the Insolvency Service on Tel 028 9054 8531. Alternatively, you can email insolvency@economy-ni.gov.uk.
What will happen next?
The Customer Relations Officer will investigate your complaint and will give you a full reply within 10 working days. If that is not possible he/she will issue a letter to you explaining why and stating when he/she will send a full reply.
Developed withContent category
Source URL
/content/complaints-against-insolvency-service
Links
Dealing with unresolved Insolvency Service complaints after the initial response
What to do if your complaint is unresolved and how to complain.
If you have informed the Insolvency Service that you are dissatisfied with its service and remain dissatisfied after you receive the initial response to your complaint, you should write to the Director of the Insolvency Service, Mr Richard Monds.
Mr Richard Monds
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJTel No: 028 9054 8531
Email: insolvency@economy-ni.gov.uk
Developed withAlso on this siteContent category
Source URL
/content/dealing-unresolved-insolvency-service-complaints-after-initial-response
Links
Taking your case to the Ombudsman
What the Parliamentary Ombudsman is responsible for, what they can do, and how to contact them.
If you remain dissatisfied you can refer your complaint to the Northern Ireland Public Services Ombudsman (NIPSO). If you do wish to make a complaint, this should be done within 6 months.
The Ombudsman can only enquire into the administrative functions undertaken by staff in their dealings with you. The Ombudsman cannot investigate how a decision was made in a bankruptcy or liquidation, as this would be a matter to be determined by the High Court.
You may contact the Ombudsman at:
Freepost NIPSO or The Northern Ireland Public Services Ombudsman
Progressive House
33 Wellington Place
Belfast
BT1 6HNTelephone: 028 9023 3821 or Freephone: 0800 343 424
Text Phone: 028 9089 7789
Email: nipso@nipso.org.ukor by calling, between 9am and 5pm, Monday to Friday at the above address.
Developed withActionsContent category
Source URL
/content/taking-your-case-ombudsman
Links
How the Insolvency Service responds to complaints
Receiving written statements of apology, claiming back your costs or damages, and other types of complaint.
If the Insolvency Service agrees with your complaint and admits to the error, you can expect any - or a combination - of the following written statements:
- an apology
- an explanation
- assurance that the error will not happen again
- details of actions taken to put things right
Developed withContent category
Source URL
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How to complain about an insolvency practitioner
How to complain about an insolvency practitioner, who to complain to, and what you should include in your complaint.
Whether you are a creditor or debtor, you may need an insolvency practitioner (IP) to act as:
- a trustee in bankruptcy
- an administrator of a deceased insolvent estate
- a liquidator
- a provisional liquidator
- an administrator
- an administrative receiver
- a nominee or supervisor of a voluntary arrangement
- a trustee of a partnership
A person who acts as a liquidator, trustee in bankruptcy, administrative receiver, administrator or supervisor under a voluntary arrangement must be authorised to act as an IP. The authorisation process was introduced to ensure the suitability of those who are authorised to act as IPs.
Authorisation may be made by one of five professional bodies recognised by the Department for the Economy (DfE) as being competent to do so.
In carrying out their duties, IPs must comply with several statutory requirements and follow best practice and ethical guidance.
If you are unhappy with how an IP has carried out their services or duties, you should contact their authorising body. See what to consider before making a complaint.
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What to consider before making a complaint
Details you should get from an insolvency practitioner prior to making a complaint and who you should complain to.
As a creditor or a debtor, if you are unhappy about the conduct of an insolvency practitioner (IP), you may first be able to resolve your complaint by taking it up with the IP concerned.
If you cannot resolve your complaint directly with the IP and you consider that they are acting 'unprofessionally, improperly or unethically', you can make a complaint to the appropriate authorising body or Complaints Gateway. For a full list and contact details of these bodies see the directory of authorised professional bodies.
An IP should give details of their authorising body on request. Alternatively, you can find this information:
- on the Insolvency Service's searchable database of IPs
- by calling the Insolvency Service on Tel 028 9054 8531
- by emailing the Insolvency Service at insolvency@economy-ni.gov.uk
- by writing to the Insolvency Practitioner Unit
You can write to the Insolvency Practitioner Unit at:
Insolvency Practitioner Unit
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJIf you are not sure who is acting as the IP for a particular case, you will need to supply the full name of the insolvency case when making your enquiry.
Limit of authorising bodies' powers
The Department for the Economy (DfE) or the authorising body cannot intervene directly in individual insolvencies, nor can they give directions in relation to the conduct of individual cases, or reverse or modify the decision of an IP.
Insolvency deals with a number of competing interests, most notably between the insolvent party and their creditors. Ultimately, commercial and other disputes may only be resolved by the courts. The authorising body's disciplinary procedures should not be regarded as an alternative to the powers available to individuals under the Insolvency (Northern Ireland) Order 1989.
Complaints against case administrators or case managers
The IP is the person who is responsible for the insolvency case and the staff that run it. Therefore, complaints against a case administrator or a case manager, for example, should be taken up with the relevant IP.
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How to make a complaint about an authorised insolvency practitioner
How to contact the Insolvency Practitioner Unit regarding complaints you may have about an insolvency practitioner.
To make a complaint about an insolvency practitioner (IP) authorised by a specific body, you should contact the relevant body. Each body will have its own complaints procedure and will explain how to make a complaint.
If the complaint relates to an Insolvency Practitioner authorised by the Law Society of Northern Ireland and insolvency procedures governed by Northern Ireland legislation, the complaint should be made to the Law Society Northern Ireland. The Law Society of Northern Ireland will have its own complaints procedure and will explain how to make a complaint.
The Insolvency Service takes steps to ensure that each of the professional bodies has a proper complaints procedure in force and that it complies with it. However, they have no power to review a professional body's decision and cannot substitute their judgment for that of the professional body in relation to individual complaints.
If the complaint relates to Insolvency procedures under the insolvency legislation of Great Britain and Northern Ireland and the Insolvency Practitioner is authorised by Chartered Accountants Ireland, Institute of Chartered Accountants in England & Wales, Institute of Chartered Accountants in Scotland, or the Insolvency Practitioners Association, the complaint should be made via the Complaints Gateway.
The Insolvency Service GB website provides guidance on how to complain about an insolvency practitioner.
What Complaints will the Gateway deal with?
The Gateway will deal with: complaints about an insolvency practitioner who has been formally appointed as office holder and also about work that may lead to an insolvency appointment.
The Gateway will not deal with: complaints about insolvency practitioners licensed by the Law Society of Northern Ireland.
Gateway Contact Details
Email: insolvency.enquiryline@insolvency.gov.uk
Post: The Insolvency Service
IP Complaints
3rd Floor
1 City Walk
Leeds
LS11 9DATelephone: 0300 6780015
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Directory of authorised professional bodies
Contact details of authorised professional bodies, and information on what they are responsible for.
There are five professional bodies who can authorise insolvency practitioners (IPs), including:
- The Insolvency Practitioners Association (IPA) is a membership body for those in insolvency practice who promote and maintain performance standards and professional conduct levels for those involved in the insolvency sector. Read about the work and services of the IPA.
- Institute of Chartered Accountants Ireland is a professional body of accountants that oversees the professional conduct of accountants in Ireland. Find information about Chartered Accountants Ireland.
- Institute of Chartered Accountants in England & Wales (ICAEW) is a professional body of accountants that oversees the professional conduct of accountants in England & Wales. Find out more about ICAEW.
- Institute of Chartered Accountants in Scotland (ICAS) is a professional body of accountants that oversees the professional conduct of accountants in Scotland. Find out more about ICAS.
- Complaints about Solicitor Insolvency Practitioners in Northern Ireland are handled by the Law Society of Northern Ireland. They provide a free and independent service for people dissatisfied with their representatives' services. Find out how to complain about a solicitor.
The Law Society of Northern Ireland investigates complaints about Solicitor Insolvency Practitioners in Northern Ireland. You can contact the Law Society of Northern Ireland on Tel 028 9023 1614.
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Complaints against the Insolvency Service
In this guide:
- Complain against an insolvency practitioner or the Insolvency Service
- Complaints against the Insolvency Service
- Dealing with unresolved Insolvency Service complaints after the initial response
- Taking your case to the Ombudsman
- How the Insolvency Service responds to complaints
- How to complain about an insolvency practitioner
- What to consider before making a complaint
- How to make a complaint about an authorised insolvency practitioner
- Directory of authorised professional bodies
Complaints against the Insolvency Service
How to complain about The Insolvency Service, who to complain to and what you should include in your complaint.
You should inform the Insolvency Service if you are dissatisfied with the service you receive from them. They will then try to resolve your complaint and ensure it does not recur.
Steps in resolving your complaint
You may be able to resolve a complaint by taking it up immediately with the individual you have been dealing with, or with their immediate manager.
If you cannot resolve the problem there and then you should contact the Customer Relations Officer.
You can also register a complaint by phone, although you may have to set out the details of your complaint in writing.
You can contact the Customer Relations Officer by calling the Insolvency Service on Tel 028 9054 8531. Alternatively, you can email insolvency@economy-ni.gov.uk.
What will happen next?
The Customer Relations Officer will investigate your complaint and will give you a full reply within 10 working days. If that is not possible he/she will issue a letter to you explaining why and stating when he/she will send a full reply.
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Dealing with unresolved Insolvency Service complaints after the initial response
What to do if your complaint is unresolved and how to complain.
If you have informed the Insolvency Service that you are dissatisfied with its service and remain dissatisfied after you receive the initial response to your complaint, you should write to the Director of the Insolvency Service, Mr Richard Monds.
Mr Richard Monds
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJTel No: 028 9054 8531
Email: insolvency@economy-ni.gov.uk
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Taking your case to the Ombudsman
What the Parliamentary Ombudsman is responsible for, what they can do, and how to contact them.
If you remain dissatisfied you can refer your complaint to the Northern Ireland Public Services Ombudsman (NIPSO). If you do wish to make a complaint, this should be done within 6 months.
The Ombudsman can only enquire into the administrative functions undertaken by staff in their dealings with you. The Ombudsman cannot investigate how a decision was made in a bankruptcy or liquidation, as this would be a matter to be determined by the High Court.
You may contact the Ombudsman at:
Freepost NIPSO or The Northern Ireland Public Services Ombudsman
Progressive House
33 Wellington Place
Belfast
BT1 6HNTelephone: 028 9023 3821 or Freephone: 0800 343 424
Text Phone: 028 9089 7789
Email: nipso@nipso.org.ukor by calling, between 9am and 5pm, Monday to Friday at the above address.
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How the Insolvency Service responds to complaints
Receiving written statements of apology, claiming back your costs or damages, and other types of complaint.
If the Insolvency Service agrees with your complaint and admits to the error, you can expect any - or a combination - of the following written statements:
- an apology
- an explanation
- assurance that the error will not happen again
- details of actions taken to put things right
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How to complain about an insolvency practitioner
How to complain about an insolvency practitioner, who to complain to, and what you should include in your complaint.
Whether you are a creditor or debtor, you may need an insolvency practitioner (IP) to act as:
- a trustee in bankruptcy
- an administrator of a deceased insolvent estate
- a liquidator
- a provisional liquidator
- an administrator
- an administrative receiver
- a nominee or supervisor of a voluntary arrangement
- a trustee of a partnership
A person who acts as a liquidator, trustee in bankruptcy, administrative receiver, administrator or supervisor under a voluntary arrangement must be authorised to act as an IP. The authorisation process was introduced to ensure the suitability of those who are authorised to act as IPs.
Authorisation may be made by one of five professional bodies recognised by the Department for the Economy (DfE) as being competent to do so.
In carrying out their duties, IPs must comply with several statutory requirements and follow best practice and ethical guidance.
If you are unhappy with how an IP has carried out their services or duties, you should contact their authorising body. See what to consider before making a complaint.
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What to consider before making a complaint
Details you should get from an insolvency practitioner prior to making a complaint and who you should complain to.
As a creditor or a debtor, if you are unhappy about the conduct of an insolvency practitioner (IP), you may first be able to resolve your complaint by taking it up with the IP concerned.
If you cannot resolve your complaint directly with the IP and you consider that they are acting 'unprofessionally, improperly or unethically', you can make a complaint to the appropriate authorising body or Complaints Gateway. For a full list and contact details of these bodies see the directory of authorised professional bodies.
An IP should give details of their authorising body on request. Alternatively, you can find this information:
- on the Insolvency Service's searchable database of IPs
- by calling the Insolvency Service on Tel 028 9054 8531
- by emailing the Insolvency Service at insolvency@economy-ni.gov.uk
- by writing to the Insolvency Practitioner Unit
You can write to the Insolvency Practitioner Unit at:
Insolvency Practitioner Unit
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 8NJIf you are not sure who is acting as the IP for a particular case, you will need to supply the full name of the insolvency case when making your enquiry.
Limit of authorising bodies' powers
The Department for the Economy (DfE) or the authorising body cannot intervene directly in individual insolvencies, nor can they give directions in relation to the conduct of individual cases, or reverse or modify the decision of an IP.
Insolvency deals with a number of competing interests, most notably between the insolvent party and their creditors. Ultimately, commercial and other disputes may only be resolved by the courts. The authorising body's disciplinary procedures should not be regarded as an alternative to the powers available to individuals under the Insolvency (Northern Ireland) Order 1989.
Complaints against case administrators or case managers
The IP is the person who is responsible for the insolvency case and the staff that run it. Therefore, complaints against a case administrator or a case manager, for example, should be taken up with the relevant IP.
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How to make a complaint about an authorised insolvency practitioner
How to contact the Insolvency Practitioner Unit regarding complaints you may have about an insolvency practitioner.
To make a complaint about an insolvency practitioner (IP) authorised by a specific body, you should contact the relevant body. Each body will have its own complaints procedure and will explain how to make a complaint.
If the complaint relates to an Insolvency Practitioner authorised by the Law Society of Northern Ireland and insolvency procedures governed by Northern Ireland legislation, the complaint should be made to the Law Society Northern Ireland. The Law Society of Northern Ireland will have its own complaints procedure and will explain how to make a complaint.
The Insolvency Service takes steps to ensure that each of the professional bodies has a proper complaints procedure in force and that it complies with it. However, they have no power to review a professional body's decision and cannot substitute their judgment for that of the professional body in relation to individual complaints.
If the complaint relates to Insolvency procedures under the insolvency legislation of Great Britain and Northern Ireland and the Insolvency Practitioner is authorised by Chartered Accountants Ireland, Institute of Chartered Accountants in England & Wales, Institute of Chartered Accountants in Scotland, or the Insolvency Practitioners Association, the complaint should be made via the Complaints Gateway.
The Insolvency Service GB website provides guidance on how to complain about an insolvency practitioner.
What Complaints will the Gateway deal with?
The Gateway will deal with: complaints about an insolvency practitioner who has been formally appointed as office holder and also about work that may lead to an insolvency appointment.
The Gateway will not deal with: complaints about insolvency practitioners licensed by the Law Society of Northern Ireland.
Gateway Contact Details
Email: insolvency.enquiryline@insolvency.gov.uk
Post: The Insolvency Service
IP Complaints
3rd Floor
1 City Walk
Leeds
LS11 9DATelephone: 0300 6780015
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Directory of authorised professional bodies
Contact details of authorised professional bodies, and information on what they are responsible for.
There are five professional bodies who can authorise insolvency practitioners (IPs), including:
- The Insolvency Practitioners Association (IPA) is a membership body for those in insolvency practice who promote and maintain performance standards and professional conduct levels for those involved in the insolvency sector. Read about the work and services of the IPA.
- Institute of Chartered Accountants Ireland is a professional body of accountants that oversees the professional conduct of accountants in Ireland. Find information about Chartered Accountants Ireland.
- Institute of Chartered Accountants in England & Wales (ICAEW) is a professional body of accountants that oversees the professional conduct of accountants in England & Wales. Find out more about ICAEW.
- Institute of Chartered Accountants in Scotland (ICAS) is a professional body of accountants that oversees the professional conduct of accountants in Scotland. Find out more about ICAS.
- Complaints about Solicitor Insolvency Practitioners in Northern Ireland are handled by the Law Society of Northern Ireland. They provide a free and independent service for people dissatisfied with their representatives' services. Find out how to complain about a solicitor.
The Law Society of Northern Ireland investigates complaints about Solicitor Insolvency Practitioners in Northern Ireland. You can contact the Law Society of Northern Ireland on Tel 028 9023 1614.
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What disqualified directors and undischarged bankrupts cannot do
What disqualified directors and undischarged bankrupts cannot do
Restrictions on undischarged bankrupts and those subject to bankruptcy restrictions orders and undertakings.
Disqualified directors are not allowed to act as a company director or be involved in the promotion, management or formation of a limited company without High Court permission. The ban applies to all registered and unregistered companies formed in England, Wales, Northern Ireland and Scotland. The ban also applies to foreign companies that are registered in the UK.
Undischarged bankrupts and persons subject to bankruptcy restrictions as a result of a bankruptcy restrictions order (BRO) or bankruptcy restrictions undertaking (BRU) are not allowed to:
- engage - whether directly or indirectly - in any business under a name other than that in which they were made bankrupt without disclosing that name to all persons with whom they enter into any business transaction
- act as director of a company - or directly or indirectly take part in or be concerned in the promotion, formation or management of a company - without High Court permission
- obtain credit of £500 or more - without disclosing that they are subject to bankruptcy restrictions
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Check if a director has been disqualified or if an individual is bankrupt
Using the Companies House Disqualified Directors Register, and contacting the Insolvency Service.
Disqualified Directors Register
Before reporting any breach of disqualification to The Insolvency Service, you should check the Disqualified Directors Register to ensure the director has been disqualified.
The Disqualified Directors Register is kept by Companies House on behalf of the Secretary of State and lists all directors that are currently prohibited from involving themselves with a company.
Individual Voluntary Arrangement, Bankruptcy Restrictions Order/Undertaking and Debt Relief Order and Debt Relief Restrictions Order/Undertaking Register
Before reporting any breach of bankruptcy or bankruptcy restrictions to The Insolvency Service, you should check the DRO, BRO and IVA Register to ensure the person is not subject to any such proceedings.
Reporting disqualified directors, undischarged bankrupts and persons subject to bankruptcy restrictions
If you suspect that an individual is acting in breach of a disqualification order, a disqualification undertaking or a bankruptcy order, you should contact the Insolvency Service.
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Complaining about disqualified directors or undischarged bankrupts
Ways to submit a complaint to The Insolvency Service, and what happens after your complaint is submitted.
If you report any evidence of a breach by a disqualified director, an undischarged bankrupt or a person subject to bankruptcy restrictions to the Insolvency Service, you should provide the following information if you know it:
- the name of the person you are complaining about
- details of any company that the person is involved with
- details of any credit the person has obtained
- details of any failure by the person to disclose their bankruptcy name
- your own name and details
- your company's details, if you are complaining on behalf of one
- how you found out this information
- others who can confirm this information
You can pass on this information over the telephone by calling the Insolvency Service on Tel 028 9054 8531.
Make a complaint to the Insolvency Service online with the Department for the Economy (DfE).
If you submit your complaint by post, you should send it to the following address:
The Insolvency Service
Fermanagh House
Ormeau Avenue
Belfast
BT2 6NJYou can also send the form to the Insolvency Service by email to insolvency@economy-ni.gov.uk.
Process after reporting a bankrupt or a director
When you have submitted your complaint, the Insolvency Service will acknowledge your complaint and conduct enquiries into the allegations.
If these enquiries indicate that an offence may have been committed, a report will be submitted to the PSNI. You should note that you may be asked to give a formal written statement confirming the information you previously provided to the Insolvency Service.
If you wish to submit an anonymous complaint, the Insolvency Service may be able to pass the matter to the relevant prosecuting authority. However, you should note that they may not be able to proceed in the absence of suitable evidence and/or an appropriate witness.
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